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Customer requirements-oriented, creating value and benefit for customer through ourprofessional, timely and efficient service, by this way to enhance the Greatall brand’s competitiveness, it’s also the value we pursued all the time.
Greatall engineering services including to provide scheme design and optimization,installation, commissioning and in the maintenance, Energy-saving transformation and intelligent upgrade which adapt to the whole life cycle of equipment managementto the fluid equipments, such as compressors, blowers, vacuum pumps, SCR denitrification system and environmental services package in the age of industrial intelligence.
Greatall is in building a service network with a global response service system toprovide better service to the global client. Our engineering services centerlocated in Wuhan, China, meanwhile, there are 3 branches with standardizedspare parts warehouse in Beijng, Shanghaiand Chengdu. To ensure a quick global response, we established a closepartnership with the world-famous manufacturers of compressors and blowers.
We tryto meet the personalized demands of customer by providing customized serviceincluding agreed maintenance, service in the factory, operation &maintenance contract with equipment leasing etc. Also we got the qualificationdocuments issued by government for special equipment installation and transformationwith piping design and installation.
Expecting your requests by dialing our 7*24 hours Hotline 4007-888-077!
Calling the after-saleservice center. Calling the regionalmanager.
Taking a record andbuilding a customer file. Technician contactscustomer to ask more details.
Instructing customer tofind cause of fault. Instructing customer to solvethe problem
Service engineer to findcause of fault on site. Service engineer to solvethe problem on site.
Calling back to follow upthe progress and making a customer satisfaction survey. Calling back irregularlyand tracking the status of equipment
Customer call sales orcommercial project manager propose to do commissioning.
Commercial PurchasingDepartment verifies business clause of the project. Commercial PurchasingDepartment issues Engineering & Service notification.
Calling to customer andasking about commissioning conditions on site. Dispatching engineer toprovide service on site on time.
Engineer to confirmcommissioning conditions on site. Engineer supervises orinstructs commissioning on site.
The two parties sign relateddocuments after commissioning. Giving a training andinstruct details of maintenance.
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